Work Experience

Vice President Data and Product: Alert Technologies (2016-Present)
At Alert Tech, I wear many hats. As the head of development, I build technology that augments associates' intuition in the fitting room to make them more successful. As the head of data, I measure behaviors and distill actions that drive sales, conversion and customer experience. As the head of product, I design ambient experiences that supercharge incumbent patterns.

Alert Technologies helps retailers unlock the most valuable real estate in their store, located in Seabrook, TX.

 

Director, Product Delivery: American Express (2014-2016)
Led new product development squad in World Service division of leading charge and lend company. Developed, conducted, participated and distilled Cardmember primary research. Explored innovative approaches to mobile chat servicing and escalation triage procedures using select existing business processes that incorporated Natural Language Understanding (NLU), which spawned a web customer service experience that now handles 100% of incoming service requests on americanexpress.com.

American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need, located in New York City.

 

Senior Interaction Designer: Blackboard (2014)
Reinvigorated and completely redesigned flagship product for the leading paid Learning Management System (LMS) with over 30 million students. Solved for multi-platform and multi-device executions, while ensuring consistent brand and user experience. Facilitated organizational transition to agile workflow. Architected product strategy for single sign-on authentication service (BbID) from ideation to implementation.

Blackboard creates learning solutions for higher education, located in Washington DC and Austin, TX.

 

Product Manager: Thinktiv (2012-2014)
Senior Designer: Thinktiv (2011-2012)
Responsible for managing the entire process of building businesses from back-of-the-napkin ideas to final development-ready pixels with user-centric design principles balanced by sustainable business value. Built processes to help teams prioritize output over effort while earning trust through transparency and winning client outcomes.

Thinktiv focuses on producing remarkable market results in extraordinary time frames, located in Austin, TX.

 

Co-Founder: Pocket Hotline (2011-2012)
Conceived, built and operated a platform for community-powered volunteer helplines for niche subjects, e.g. letterpress printing, air-cooled engine repair, rails programming.

Pocket Hotline is a mobile helpline platform linking callers in need with passionate volunteers, located in Austin, TX.

 

Internet Marketing Manager: Golfsmith (2011)
Managed online marketing, social media and special events for an Internet Retailer Top 250 specialty golf retailer.

Golfsmith is a multi-channel golf and tennis specialty retailer based in Austin, TX.

 

Owner: Scott Magee Design (2000-2011)
Designed retail advertising and point-of-sale materials for Fortune 50 retailers. Executed high volume of lifestyle and product photoshoots - responsible for all creative aspects including concept creation, casting, art direction, production and high resolution retouching.

Scott Magee Design is a visual and process design consultancy owned and operated solely by Scott Magee.

 

Art Director: Sears Holdings (2007-2009)
Created chain wide strategies and executed in-store visual promotions for Sears and Kmart apparel and footwear divisions. Co-created and launched MyGofer store concept to repurpose closed stores. Expanded proprietary portfolio through brand repositioning aligned to visual and messaging consistency. Developed standardized procedures to streamline creative project processes, boosting trust amongst all involved stakeholders along with output quality and consistency.

Sears Holdings is a consumer retail conglomerate for Sears, Kmart, Lands End, MyGofer and The Great Indoors retail stores, based in Hoffman Estates, IL.

 

Marketing Manager: Golfsmith (2006-2007)
Art Director: Golfsmith (2004-2006)
Managed retail advertising, product launches and private label brand portfolio.

Golfsmith is a multi-channel golf and tennis specialty retailer based in Austin, TX.

 

Art Director: Harwood Marketing Group (2001-2004)
Associate Art Director: Harwood Marketing Group (2000-2001)
Designed corporate ID, point-of-sale materials, catalogs, pre-print inserts, trade show graphics and co-op programs for B2B and B2C clientele of this PROMO 100 agency.

Harwood Marketing Group is an advertising and promotions agency, based in Addison, TX.

 

Adjunct Professor: Collin College (2002)
Taught and co-developed curriculum for "Introduction to Computer Graphics" course for community college students.

Collin College is a four-year higher education institution, based in Plano, TX.

 

Art Director Internship: TracyLocke (2000)
Interned at an AdAge Top-50 promotion agency and recognized as 'Intern of the Year' after peer and management review.

TracyLocke is an advertising and promotions agency within the Omnicom Group, located in Dallas, TX.


Education

Certificate of Completion: Austin Center for Design (2011)
Interaction Design + Social Entrepreneurship Focus
Much of the inaugural AC4D class, including mission and student activities, is captured in the free ebook Wicked Problems.

Masters of Business Administration: St. Edwards University (2006)
Entrepreneurship Focus

Bachelors of Business Administration: Texas A&M University (2000)
Marketing and Psychology Focus